The new firmware for NetAgent 9 DY / CY / BY / DL models have been updated to version 3.7
We highly recommend to upgrade your stock unit and also ask your clients to upgrade to the newest firmware version to enhance the stability and improve on communication. This is for the standard firmware only, not customized.
Firmware can be easily upgrade by FTP which to be recommended, or download the correspond firmware version and upgrade via our Netility software. Instruction for upgrade Via FTP client can be viewed here: FTP Firmware Update Instructions
While upgrading, DO NOT remove any cable or power until upgrade is completed.
Below are the following download links organized by model: